Refund policy

Last updated November 2026

All sales are final

We don't accept returns or exchanges, and we don't give refunds for a change of mind, including because the scent isn't for you. Every bottle is sold new and sealed, so we can't offer smell tests: each product page lists the notes and how the perfume wears to help you choose.

Check your order at pickup

Look over the sealed box before you leave. If it's damaged, isn't what you ordered, or isn't as described on our site, tell us right there and we'll replace it or refund it. If you notice a problem after you've left, contact us as soon as you can with your order number.

Your rights under Ontario law

“All sales final” doesn't take away the rights Ontario's Consumer Protection Act gives you:

• Cancelling an online order. You can cancel within 7 days of receiving your copy of the order if we didn't show you everything the law requires before you paid, or within 30 days of ordering if we never sent you a copy.
• Items we can't supply are refunded in full.
• Faulty, damaged or not as described: we'll replace it or refund it.
• Orders we cancel, for example one not collected within the hold period, are refunded in full.

How refunds are paid

When a refund is due, it goes back to the way you paid (card, Apple Pay, Google Pay, Klarna or Afterpay) within 15 days of us accepting it; your bank may take a few more days to show it. Cash and e-transfer payments are refunded by e-transfer. You get a refund receipt (a credit note) by email.

To cancel or ask about a refund

Contact us with your order number, or use the contact form: